Patient Satisfaction

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. The HCAHPS survey focuses on 10 important hospital quality experiences. The surveys are conducted by third-party organizations who present the results to Centers for Medicare & Medicaid Services (CMS) which posts the updated results on a quarterly basis at medicare.gov/hospitalcompare. For consumers, HCAHPS allows you to see how your hospital is doing in comparison with other facilities in your state and nationally. The HCAHPS data is for April 1, 2016 – March 31, 2017 and is the most recent data available.

 HHALUS
Patients who reported that their nurses “Always” communicated well. 81% 81% 80%
Patients who reported that their doctors “Always” communicated well. 81% 85% 82%
Patients who reported that they “Always” received help as soon as they wanted. 65% 69% 69%
Patients who reported that their pain was “Always” well controlled. 69% 74% 71%
Patients who reported that staff “Always” explained about medicines before giving it to them. 65% 68% 65%
Patients who reported that their room and bathroom were “Always” clean. 75% 73% 75%
Patients who reported that the area around their room was “Always” quiet at night. 67% 71% 63%
Patients at each hospital who reported that “YES,” they were given information about what to do during their recovery at home. 85% 86% 87%
Patients who "Strongly Agree" they understood their care when they left the hospital. 52% 49% 52%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 74% 71% 73%
Patients who reported “YES,” they would definitely recommend the hospital. 78% 70% 72%