If you have further questions not answered below, please feel free to reach out to Human Resources via our digital form.
Insurance
How do I add or remove a dependent from my insurance plan?
If your dependent has experienced a qualifying life event such as enrolling in other coverage or losing the coverage they had, please complete a Benefit Enrollment/Change Form. This can be found on the Pulse Page > Hot List > Form> Human Resources > Benefit Enrollment/Change Form. Once completed please send to the Human Resources Department along with documentation to support the change (for example, if you are adding a dependent because they lost their other coverage we will need the document showing they lost coverage and when the other coverage ended.). All changes must be made within 30 days of the qualifying life event. You can fax the form to 256-265-6871 or email the form to This email address is being protected from spambots. You need JavaScript enabled to view it..
When do my insurance benefits become active after a status change?
How do I update incorrect personal information on my insurance (name, DOB, initials)?
If there is incorrect personal information for you or one of your dependents, please provide your badge number and send a copy of the individual’s driver’s license or other legal document to the Benefits Team. Their email is This email address is being protected from spambots. You need JavaScript enabled to view it..
Where do I find recent changes/changes to our insurance plans or coverage?
You can review information regarding the benefits plans or coverage in the yearly Benefit Guide. You can find the Benefit Guide in Lawson Self Service by clicking Benefits and then Benefits Summary.
Who do I contact regarding insurance coverage problems or enrollment issues?
If you are having issues with your enrollment process, please contact the Benefits Team at This email address is being protected from spambots. You need JavaScript enabled to view it.. Questions regarding the coverage should be directed to the insurance carrier for the benefit.
- Medical: Blue Cross Blue Shield of Alabama, 800-321-4398
- Prescription: Affirmed Rx, 256-864-5116
- Dental: Ameritas, 800-487-5553
- Vision: VSP, 800-877-7195
How do I access my insurance cards or proof of coverage?
Your new health and dental insurance cards will be mailed to the address on file. VSP, our vision provider, is a paperless company and doesn’t send out cards. You may also want to download the apps for Blue Cross Blue Shield and VSP to your phone for easy access to information about your contract.
Will my benefits change if I am transferring between system hospitals?
Yes, if you are transferring from one system hospital to another your benefits can change. Please review the Benefits guide book to note the differences. Please feel free to reach out the HR Benefits team for specific related questions.
*Please see a specific Benefits FAQ located on the Pulse Page to help answer other benefits related questions.
Pay & Compensation
How do I update my address for my W-2 or payroll records?
Log in to Self-Service, click the three lines by Menu in the upper left corner, click Bookmarks > Employee Self-Service > Address Change > Move, Update your address > Update at the bottom
Can my W-2 be emailed or sent electronically instead of by mail?
Yes, your W-2 can be sent electronically to you. You will need to opt in to the electronic version. This can be done in Self-Service. Log in to Self-Service > Menu > Employee Self-Service > Employee Documents, and follow the steps on that page.
How do I access my W-2 if I am no longer an employee?
If you are no longer an employee, your W-2 will be sent to the last address we have on file. If you have moved or have any questions, please reach out to Payroll and they will be able to assist you. Their contact information is:
Phone: 256-265-4729
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Who do I contact if my paycheck amount appears incorrect?
How do tuition reimbursement forms get signed or processed?
Before the beginning of your school term or certification please complete the Education Reimbursement Application and submit that to HR. The forms can be found from the Hot List on the Pulse page. Pulse Page > Hot List > Form > Human Resources > and then select either Education Reimbursement Application Certification or Education Reimbursement Application Degree. You can fax the completed form to 256-265-6871 or you can email the form to This email address is being protected from spambots. You need JavaScript enabled to view it.. You will receive an email back within 2 weeks letting you know if your application for participation in the program for that semester is approved. Once you complete the semester you will turn in the documentation including your grades, itemized bill for the term, and documentation showing that the term has been paid in full. This information can be faxed or emailed as well. Reimbursements are processed for payment on the next available pay check.
When will I receive bonus, incentive or retroactive pay?
Sign on bonuses, incentives or retroactive pay will be distributed on the next paycheck following the effective date of the bonus.
- For example, if your sign on bonus is effective 11/11/2025, the pay period is 11/9/2025 – 11/22/2025, and the pay check date is 11/28/2025. Your sign on bonus will be added to the 11/28/2025 paycheck. This is due to not being able to process bonuses in the middle of a pay period.
How do I change my direct deposit information?
To update your direct deposit information, please submit the Direct Deposit form to Payroll. For your protection and to reduce the risk of fraud, completed forms must be faxed to 256-265-9317. Payroll does not accept forms via email.
Position Change
What happens to my pay when I change roles or departments?
If your rate of pay is changing with your new role, this will be updated when HR processes your position change in Self-Service. You will be able to see the change the next day.
How do I officially submit a job change or transfer?
You can visit the internal job portal iCIMS and apply for a new position. The link can be found on the Pulse Page and Employee Portal page.
When does my new position become effective in the system?
Position changes will be effective on a Sunday, the start of each pay period.
How is my supervisor or department updated after a change?
This is done automatically when HR updates your position in Self-Service.
What documentation is required for a position change?
Your manager will submit the required paperwork to HR for it to be processed and filed.
How long does it take to process a position change?
Once HR receives the paperwork for a position change, it can take 24hrs to process the change and it be available to view in Self-Service.
How do I login to apply for a job transfer?
The employee can go to the Huntsville Hospital website (www.huntsvillehospital.org) and select “Careers” and “Health System Employee”. To login, the employee uses his/her employee badge number or hospital email address. The password is the same as the one the individual uses to log in a hospital computer.
I have been an employee in my department for less than a year, can I apply to another position?
You are eligible to transfer to a different department after a year in your current position, unless your current manager approves the move.
*Please see a specific Recruitment FAQ located on the Pulse Page to help answer recruitment/transferring positions questions.
General
I changed my name, how can I update my personal information?
Contact Human Resources at 256‐265‐9400 to obtain the Name Change Form. You will need to provide official documents showing your name change such as a marriage license, court order, divorce decree, etc.
How can I print my paystub?
Click on Employee Self Service page (on Pulse) and login your account. Select Pay and then Paycheck from the Self Service menu. Select the paycheck you want to print, and then click the “printable paystub” link in order to print one with your name and the hospital’s information on it.
If I go PRN will I still receive the other portions of my sign on bonus?
No, you are required to remain in a full time status in order to receive your full sign on bonus.
