HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. The HCAHPS survey focuses on 10 important hospital quality experiences. The surveys are conducted by third-party organizations who present the results to Centers for Medicare & Medicaid Services (CMS) which posts the updated results on a quarterly basis at medicare.gov/hospitalcompare. For consumers, HCAHPS allows you to see how your hospital is doing in comparison with other facilities in your state and nationally. The HCAHPS data is for April 1, 2016 – March 31, 2017 and is the most recent data available.
| HH | AL | US | |
|---|---|---|---|
| Patients who reported that their nurses “Always” communicated well. | 81% | 81% | 80% |
| Patients who reported that their doctors “Always” communicated well. | 81% | 85% | 82% |
| Patients who reported that they “Always” received help as soon as they wanted. | 65% | 69% | 69% |
| Patients who reported that their pain was “Always” well controlled. | 69% | 74% | 71% |
| Patients who reported that staff “Always” explained about medicines before giving it to them. | 65% | 68% | 65% |
| Patients who reported that their room and bathroom were “Always” clean. | 75% | 73% | 75% |
| Patients who reported that the area around their room was “Always” quiet at night. | 67% | 71% | 63% |
| Patients at each hospital who reported that “YES,” they were given information about what to do during their recovery at home. | 85% | 86% | 87% |
| Patients who "Strongly Agree" they understood their care when they left the hospital. | 52% | 49% | 52% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). | 74% | 71% | 73% |
| Patients who reported “YES,” they would definitely recommend the hospital. | 78% | 70% | 72% |
